Terms & Conditions

1. General

LetsShop acts as an intermediary ordering facility between you and the seller of the goods in question. "The Retailer" Any query in connection with orders placed and the quality and quantity of goods delivered should be directed to the Retailer from whom the order has been made.

2. Orders

Any order you place on this Site is strictly an offer to the Retailer to sell you the product ordered. Your offer will remain open until you withdraw it in accordance with clause 8 of these terms and conditions or it is accepted by us on behalf of the Retailer. Your offer is accepted by the Retailer making a delivery to you as requested or by placing the goods for collection by you, or your authorised representative, at a mutually agreed location. The contract for the sale of the product will be formed in such circumstances.

Your order for any product may be declined without giving any reason and without any liability to you. Without restricting this, the Retailer can decline to sell products where they are not available or where it is believed that the order has not been placed by a legal consumer. EG. Legal consumer could be an adult over 18 where a legal restriction applies for the purchase of certain restricted goods.

3. Transfer of Ownership

You will own the products dispatched to you from the time they are delivered to you. Until then, they will remain the property of the Retailer.

4. Prices

The price you will be charged for a product you have ordered will be the price displayed on the checkout section of the website at the time of your order. This price will also be shown to you on the email which is sent to you acknowledging receipt of your online order.

5. Defects Policy

The nature of the most products available for order online through the website, which includes food items and other perishable items dictate that any defects in the goods supplied should be reported immediately.  In particular, chilled and frozen grocery items which are stored and delivered at appropriate maximum temperatures and conditions will need to be immediately and suitably stored by the customer upon delivery to the customers stipulated address.

Defect Reporting Schedule:

Perishable Goods: For dairy, chilled, frozen and perishable items – contact retailer by phone immediately upon receipt
Non Perishable Goods: Any other goods supplied - contact Retailer by phone or email Retailer within 24 hours of delivery

(See retailer contact information on relevant store owner on this website.)

Where requested, items which have been reported as defective should be made available for inspection and/or collection by Retailer delivery services.

Subject to a review of the order in question Retailer will refund the cost of any defective item/s supplied as soon as possible but this could be up to 10 days depending on bank clearing profile.

6. Availability of product

If a product you have ordered is unavailable, a suitable alternative product can be substituted.

7. Delivery

Delivery addresses must be in areas of Ireland (this excludes Northern Ireland) which are serviced by the Retailer delivery service.  Given the nature of the goods you will be deemed to have accepted the goods at point of delivery,

Delivery will be made to the address you give when you place your order. Retailer will deliver your order to the main entrance of the delivery address, where it is safe to do so, or otherwise as near as practicable to that entrance. At your request, the driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if the driver is satisfied that they have appropriate permission and that it is safe and practical to do so.

The Retailer will use their best endeavours to deliver your order within the times you request when you place your order. However, the Retailer will not be liable to you if they fail to do so.

All goods must be signed for on delivery by an adult aged 18 years or over.

If the person receiving the goods looks under 18 years of age, proof of age may be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods may be retained by the driver. If the Retailer attempts to deliver your order to the delivery address supplied by you, but there is nobody suitable present at the delivery address to accept your order, the driver will leave notification of an attempted delivery and you will need to contact the Retailer to re-arrange delivery - See Retailer contact details on Store Owners page on this website. A further charge will be payable for redeliveries.

If there is no answer at the delivery address you give when the driver is attempting to make your delivery, the driver will leave notification of an attempted delivery and you will need to contact the Retailer to arrange redelivery. A further charge will be payable for redeliveries.

8. Cancellation and amendment of orders

When you confirm an order by clicking the order button in the checkout area of this website, the order is placed instantaneously with the retailer you have selected. If you need to cancel the order, you will need to immediately contact the retailer concerned by phone. The Retailer's contact phone number is listed on this wesite on the Retailer store front from which you ordered the goods.  If the Retailer receives your cancellation or amendment notice by phone within one hour of order confirmation via the site or before the driver commences that delivery order, whichever is the earliest, the Retailer will make such cancellation or amendment.  Cancellation of orders are not accepted by email. 

9. Returns and Refunds

This policy sets out when you can return damaged or defective goods, and how to do so.

a. A refund or exchange of certain goods will be allowable within certain time periods (please see the table below).

Damaged or Defective Goods

Period for Return to Retailer

Perishable goods (e.g. food)

   Hand back to the driver at the time of delivery or member of staff at collection (as applicable)

Non-perishable goods (e.g. toiletries,cleaning products)

    Hand back to driver at time of delivery or member of staff at collection (as applicable) or bring to the Retailer’s store within 48 hours of delivery

    along with proof of purchase

You should take reasonable care of the goods whilst they are in your possession (reasonable care includes inspecting goods, but would not extend to you opening certain goods, for example, sealed cleaning products).

b. When you return goods

When you return the goods to the Retailer, you should make available all the original packaging, tags, labels and any accessories.

c. Getting your refund

If you are entitled to a refund, a refund will be arranged as follows:

Paid by payment card – The Retailer will arrange a refund to your card through LetsShop.

When  a refund or partial refund is agreed by the Retailer with the customer, the Retailer will arrange this refund expeditiously. However, please note this refund can take up to 10 days because your original funds will take at least 7 days to clear through to the Retailer.  If the retailer decides to refund directly to the customer through some other payment arrangement and this is agreed with the customer, this is entirely at his/her discretion. In that event, the refund will be deemed to have been made.      

10. Payment

Visa Credit, Debit and Electron, MasterCard, Maestro and JCB cards are currently accepted on the website in payment. .LetsShop do not accept cash, cheques, paper vouchers, coupons or any other forms of payment on behalf of the Retailer.

Your card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.

11. General

In no circumstances will the Retailer’s liability to you in connection with any order exceed the total price charged for the relevant items.

The Site is for use by persons in Ireland only. If you access the Site from any other country you are responsible for compliance with the laws there. Accessing the Site from countries where such access or the contents of the Site are illegal, is prohibited.

These terms and conditions shall be governed by and construed in accordance with the laws of Ireland.

In these terms and conditions the singular includes the plural and vice versa.

If any provision of these terms and conditions is found to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.  You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If you breach these terms and conditions and no action is taken by Retailer and/or LetsShop, that will not affect our ability to rely on these terms and conditions later.

LetsShop or the Retailer shall not be liable for any breach of these terms and conditions caused by circumstances beyond our control.

12. Your statutory rights

The clauses in these Terms and Conditions do not affect your statutory rights

Customer Services

If you have an order query, please contact the Retailer from which you placed the order by email or phone. See website contact number/s.